I have used Turbo Tax since I have never once had a problem and it helped me with the most complicated tax issues. I have always felt safe, secure and accurate when filing my taxes. Especially needed the help when I became a widow and then disabled. I recommend it for my own children and have also helped many many friends do their taxes via Turbo Tax when they felt they needed help. I also felt more in control of the information I was submitting.
Not to mention, the education I received from using Turbo Tax regarding the tax laws and what I am legally allowed to claim when recognizing work, childcare and health expenses. This app automatically downloads your W-2 from the payroll department from your employer if that option is available and your job uses a major payroll provider.
I enjoyed the experience learning how to do my taxes on my own. Very simple, fast and extremely accurate. Terrible service. The first time I called the person hung up right away. Second time I got a guy named David, and he only asked for my email and number then hung up at random. I got an email saying that my case number has been closed. TurboTax was acting like my issue was resolved. But it never was.
Pretty unprofessional if you ask me. I got hung up on in less than 2 minutes within two calls from the SmartLook feature on TurboTax. A feature that they advertise on TV as a helpful tool. TurboTax you should be ashamed of yourself as a company. Developer ResponseHi Buying Older Version of TurboTax Home & Business 2014 USA, That sounds like an unforgettable experience.
This is not what we want any of our customers to face. We definitely appreciate your constructive feedback. Don't worry, we will direct this information to the right channels to address this concern.
In the meantime, please contact our Support team on Facebook or Twitter for further assistance. Proceed with extreme caution.
Developer ResponseHello, We hear your frustrations. Our team is dedicated to making constant improvements and preventing future challenges. Buying Older Version of TurboTax Home & Business 2014 USA the price increase may seem like a challenge, upgrading your TurboTax product ensures that our service is better suiting your needs.
Our mission is to provide you with the accuracy you deserve for every tax season.
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